Accessibility Statement
The Insolvency Service of Ireland (ISI) is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.
This accessibility statement applies to content published on www.backontrack.ie
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA , due to the non-accessible content listed below.
Non-accessible content
Should you wish to contact us regarding accessibility please see the feedback and contact information section below. We will do our best to ensure that any content you are requesting is made available and accessible.
We are working to improve the accessibility compliance of our websites and will endeavour to apply all accessibility standards to content being published to our website going forward.
Exempted content
Images: Not all images on have long (or alternative) descriptions. If images do not have the correct descriptions then a user using assistive technologies will not learn the information conveyed in the image ( WCAG guidelines 1.1.1 )
PDFs: Many documents are published as PDFs – which are less accessible than HTML pages for people using assistive technologies. Some of the issues with PDFs include:
- the fact that they are not bookmarked ( WCAG guideline 2.4.5 )
- tables in PDFs are not defined ( WCAG guideline 1.3.1 )
Preparation of this accessibility statement
This statement was prepared on 8th June 2022
In preparation for this statement an evaluation of the website’s compliance with the requirements of Directive (EU) 2016/2102 was by the website development company.
Tools used during this assessment included the JAWS and NVDA screen reader, Colour Contrast Analyser, WAVE browser plugin in, Chrome developer tools, Adobe Acrobat Pro 2017 and Acrobat DC 2021.
The statement was last reviewed on 11th July 2022.
Feedback and contact information
The Insolvency Service of Ireland is committed to ensuring digital accessibility for persons with disabilities. We welcome feedback on the accessibility of this website.
If you have a comments or complaint about the accessibility of this website, please email us at cmfitzgerald@isi.gov.ie
If you wish to request particular content in an accessible format please include the following details:
- Your required format.
- The content you wish to receive (please include the url of the content)
- Your name and email address.
We will make all reasonable efforts to fulfil your request.
The Insolvency Service of Ireland’s Access Officer
Queries and complaints about accessibility are dealt with by our Access Officer, whose role is to provide or arrange for and coordinate assistance and guidance to persons with disabilities accessing the services we provide. Our Access Officer is Caitriona Fitzgerald, who may be contacted by phone at (01) 764 4200 or email at cmfitzgerald@isi.gov.ie
Enforcement procedure
For information on making a complaint please see our Complaints Protocol.
If you are not happy about our response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.